Ventra Card Reimbursement
The CTA is offering a one-time prorated credit for any remaining days left on an active 7- or 30-day pass, based on when the pass was last used. For example, a 7-day pass that was activated on March 15 and used only that day, would be eligible for a prorated refund reflecting six unused days. Prorated credits will be issued as Transit Value that is added to the cardholder’s Ventra account. Transit Value can be used to purchase passes in the future or for rides paid for individually from your value balance.
To receive this Transit Value credit, please email [email protected] no later than April 13, 2020. Be sure to include the account holder’s name, transit account ID number, and the type of pass (7- or 30-day) you are requesting credit for in your email.
Passes are only activated when tapped at a rail station or on a bus, so if you do not need to ride CTA using one of these passes, simply save your Ventra Card with inactive passes until things return to normal. You can log in to your account online to see if you have any active or inactive passes. If you have autoload enabled, you can easily deactivate this feature through the Ventra app or on the website.
The CTA continues to run rail and bus service for those working in essential services or traveling for other essential purposes.
To receive this Transit Value credit, please email [email protected] no later than April 13, 2020. Be sure to include the account holder’s name, transit account ID number, and the type of pass (7- or 30-day) you are requesting credit for in your email.
Passes are only activated when tapped at a rail station or on a bus, so if you do not need to ride CTA using one of these passes, simply save your Ventra Card with inactive passes until things return to normal. You can log in to your account online to see if you have any active or inactive passes. If you have autoload enabled, you can easily deactivate this feature through the Ventra app or on the website.
The CTA continues to run rail and bus service for those working in essential services or traveling for other essential purposes.